Bookings are guaranteed only after full payment, including the administration fee, has reached Holiday Apartments  bank account. Holiday Apartments reserves the right to cancel any booking,  where payment has not been received by the due date.


All outstanding monies must be paid 7 days after invoice date or 4 weeks before visitor’s arrival, whichever is the sooner, and all late reservations will require payment in full prior to arrival.
All payments must be made in Euros  (EURO).
All payments for extensions must be made to Holiday Apartments  directly and not to the host family.
For all payments made by credit card please add 3% . Holiday Apartments  will not pay for any bank charges. This is also applicable to any refunds payable to the visitor. Refunds will be made in the same method that the payment was received and will be at the discretion of Holiday Apartments.
It is important that you consult your bank when making bank transfers to Holiday Apartments, with regards to any charges that may be applicable in your country. Holiday Apartments  will not pay for the bank charges from your country.


Holiday Apartments  must be notified of the arrival time at least two working days before arrival in the UK or in France, otherwise Holiday Apartments  will not guarantee,  that there will be someone waiting at the host home, nor will Holiday Apartments  be liable for any extra expenses incurred as a result of this.
Holiday Apartments  will not be responsible,  where incorrect information regarding the arrival has been provided. Holiday Apartments  will try to recover all costs arising from any incorrect information provided.
A charge for all "no-show" bookings will be made by Holiday Apartments, except where Holiday Apartments  is clearly at fault for non-collection.


In the event of any visitor been unsatisfied with their accommodation, Holiday Apartments  will aim to provide alternative accommodation. In this case, 1 week’s notice must be given to the host and to Holiday Apartments.
Holiday Apartments  will not be responsible for the payment of fees for hotel stays or accommodation, not booked by us in the event,  that you choose not to stay in the booked accommodation, for any reason.


Holiday Apartments  reserves the right to move a visitor from their accommodation or refuse to accommodate any visitor should their behavior be considered unacceptable.


Holiday Apartments must be given 2 weeks’ notice, if a visitor wishes to extend their stay. Extensions are subject to availability. If an extension within the same family is not possible, Holiday Apartments  will endeavor to find a similar alternative.
The host family must give Holiday Apartments  and the guest 2 weeks’ notice, if they wish to terminate the accommodation early and Holiday Apartments  will seek alternative accommodation for the visitor.
All revisions and extensions to a visitor’s stay must be done through Holiday Apartments  directly and not the host family.


Any visitor wishing to leave their accommodation early, must give Holiday Apartments  2 weeks’ notice. In the event of no notice being given, the visitor will be charged up to 3 weeks of accommodation.


For stays of all duration, if a visitor cancels their accommodation with:
•   More than 30 days notice: there will be a 100% refund minus the  35 €  admin fee
•   Between 29-8 days: there will be a full refund minus 1 week accommodation and the  35 € admin fee
•   Between 7-3 days: there will be a full refund minus 2 weeks accommodation and the 35 € admin fee
•   Less than 3 working (Monday to Friday only) days, there will be a full refund minus 4 weeks accommodation and the 35 €  admin fee. If the booking is for less,  than 4 weeks there will be no refund.
For all “no-shows” there will be a charge of up to 4 weeks accommodation costs plus the 35 € admin fee. Should the booking be for less than 4 weeks, there will be no refund.
In all cases the admin fee of 35 € is non-refundable.
Holiday Apartments must receive all Cancellation requests during  office hours, which are from 09.00 – 17.00 (Paris time) Monday to Friday. Saturdays, Sundays and national holidays (including the days between Christmas and New Year) are excluded.


In the event, that a visitor has been refused entry into the UK or France, Holiday Apartments must be given a copy of the visa refusal letter from the British or French Embassy within 7 days of it being issued if any refund is to be awarded. In such cases,  Holiday Apartments will not refund the 35 € admin fee nor any supplementary expenses incurred. Failure to do so will mean the visitor incurring the cancellation charges above.
Should the visitor cancel or terminate the accommodation early due to sickness or death of visitor, family member or travelling companion, the above cancellation terms apply.


Holiday Apartments strongly advises all visitors to take out travel insurance to cover matters concerning personal injuries and loss or damage of personal items. Holiday Apartments and their hosts can accept no responsibility for such matters during the course of the visitor’s stay.
Use of phone, domestic appliances, washing facilities, and kitchen are up to the host family’s discretion. All damage to property belonging to the host and the loss of the front door keys, are payable by the visitor. The visitor is expected to conduct themselves in a reasonable manner in terms of excessive noise, bringing guests to the home especially after 10pm, and the use of hosts’ facilities.

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Holiday Apartments

19, rue Auguste Chabrières,
75015, Paris, France
Tel.: + 33 7 86 63 85 08
Tel./Fax: + 33 1 69 28 40 53
E-mail: contact@holidayapartments.fr

Skype: Holidayapartments2015
Site: www.holidayapartments.fr

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