TERMS & CONDITIONS
TERMS & CONDITIONS
Bookings are guaranteed only after full payment, including the administration fee, has reached Holiday Apartments bank account. Holiday Apartments reserves the right to cancel any booking, where payment has not been received by the due date.
PAYMENTS AND BANK CHARGES
All outstanding monies must be
paid 7 days after invoice date or 4 weeks before visitor’s arrival, whichever
is the sooner, and all late reservations will require payment in full prior to
All payments must be made in Euros (EURO).
All payments for extensions must be made to Holiday Apartments directly and not to the host family.
For all payments made by credit card please add 3% . Holiday Apartments will not pay for any bank charges. This is also applicable to any refunds payable to the visitor. Refunds will be made in the same method that the payment was received and will be at the discretion of Holiday Apartments.
It is important that you consult your bank when making bank transfers to Holiday Apartments, with regards to any charges that may be applicable in your country. Holiday Apartments will not pay for the bank charges from your country.
AIRPORT TRANSFERS AND ARRIVAL
Holiday Apartments must be notified of the arrival time at least
two working days before arrival in the UK or in France, otherwise Holiday
Apartments will not guarantee, that there will be someone waiting at the host
home, nor will Holiday Apartments be
liable for any extra expenses incurred as a result of this.
Holiday Apartments will not be responsible, where incorrect information regarding the arrival has been provided. Holiday Apartments will try to recover all costs arising from any incorrect information provided.
A charge for all "no-show" bookings will be made by Holiday Apartments, except where Holiday Apartments is clearly at fault for non-collection.
In the event of any visitor been
unsatisfied with their accommodation, Holiday Apartments will aim to provide alternative
accommodation. In this case, 1 week’s notice must be given to the host and to
Holiday Apartments will not be responsible for the payment of fees for hotel stays or accommodation, not booked by us in the event, that you choose not to stay in the booked accommodation, for any reason.
TRANSFER OF VISITORS
Holiday Apartments reserves the right to move a visitor from their accommodation or refuse to accommodate any visitor should their behavior be considered unacceptable.
VISITOR’S EXTENSION OF STAY
Holiday Apartments must be given
2 weeks’ notice, if a visitor wishes to extend their stay. Extensions are subject
to availability. If an extension within the same family is not possible, Holiday
Apartments will endeavor to find a
The host family must give Holiday Apartments and the guest 2 weeks’ notice, if they wish to terminate the accommodation early and Holiday Apartments will seek alternative accommodation for the visitor.
All revisions and extensions to a visitor’s stay must be done through Holiday Apartments directly and not the host family.
VISITORS EARLY DEPARTURE
Any visitor wishing to leave their accommodation early, must give Holiday Apartments 2 weeks’ notice. In the event of no notice being given, the visitor will be charged up to 3 weeks of accommodation.
For stays of all duration, if a
visitor cancels their accommodation with:
• More than 30 days notice: there will be a 100% refund minus the 35 € admin fee
• Between 29-8 days: there will be a full refund minus 1 week accommodation and the 35 € admin fee
• Between 7-3 days: there will be a full refund minus 2 weeks accommodation and the 35 € admin fee
• Less than 3 working (Monday to Friday only) days, there will be a full refund minus 4 weeks accommodation and the 35 € admin fee. If the booking is for less, than 4 weeks there will be no refund.
For all “no-shows” there will be a charge of up to 4 weeks accommodation costs plus the 35 € admin fee. Should the booking be for less than 4 weeks, there will be no refund.
In all cases the admin fee of 35 € is non-refundable.
Holiday Apartments must receive all Cancellation requests during office hours, which are from 09.00 – 17.00 (Paris time) Monday to Friday. Saturdays, Sundays and national holidays (including the days between Christmas and New Year) are excluded.
VISA CANCELLATION POLICY
In the event, that a visitor has
been refused entry into the UK or France, Holiday Apartments must be given a
copy of the visa refusal letter from the British or French Embassy within 7
days of it being issued if any refund is to be awarded. In such cases, Holiday Apartments will not refund the 35 € admin fee nor any supplementary expenses
incurred. Failure to do so will mean the visitor incurring the cancellation
Should the visitor cancel or terminate the accommodation early due to sickness or death of visitor, family member or travelling companion, the above cancellation terms apply.
Holiday Apartments strongly
advises all visitors to take out travel insurance to cover matters concerning
personal injuries and loss or damage of personal items. Holiday Apartments and
their hosts can accept no responsibility for such matters during the course of
the visitor’s stay.
Use of phone, domestic appliances, washing facilities, and kitchen are up to the host family’s discretion. All damage to property belonging to the host and the loss of the front door keys, are payable by the visitor. The visitor is expected to conduct themselves in a reasonable manner in terms of excessive noise, bringing guests to the home especially after 10pm, and the use of hosts’ facilities.